Privacy Policy

Privacy Policy

Introduction

Welcome to https://towing-to-collision-center.collision-talk.com (referred to as ‘the Company’, ‘we’, or ‘our’). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, storage, and disclosure of information about our users in alignment with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • General Data Protection Regulation (GDPR) from the European Union
  • Lei Geral de Proteção de Dados (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales and Service Act (UCPA), Utah, USA
  • Connecticut Personal Information Protection Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA) in South Africa

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

Please be aware that this policy does not extend to third-party websites, applications, or services linked from our site, as they have their own privacy policies governing data collection and usage. We encourage users to review these policies carefully.

Processing Activities

This Privacy Policy outlines our practices when:

  • You use any of our applications or services as an authorized user.
  • You visit and interact with our websites, including providing feedback or making purchases.
  • You communicate with us via email, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data to enhance your experience and improve our services. This includes:

  • Account Information: Details related to your user account creation and management.
  • Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
  • Financial Information: Bank account information for direct deposits or withdrawals, if provided.
  • Purchase Information: Items purchased from our online store, including quantities and transaction dates.
  • Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information to enhance user experience.
  • Location Data: Geographic location data when you interact with our services, for localized service offerings.
  • Feedback: Your comments, reviews, and responses to surveys or feedback forms.
  • Social Media Information: Data from social media platforms when users choose to connect their accounts.
  • Product Information: Details about products viewed, added to carts, or purchased on our e-commerce platform.

We collect this data through direct user input, interactions with our services, and automated technologies, such as cookies and similar tracking tools. Additionally, we may receive personal data from third parties who assist us in providing our services, adhering to their respective privacy policies.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: These ensure basic functionalities of our site, such as secure login.
  • Preference Cookies: Remember user preferences, like language settings or theme choices.
  • Analytics Cookies: Help us understand user behavior and improve our services by tracking aggregated data.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary for the purposes it was collected, including legal, tax, or business requirements. Once these purposes are fulfilled, we securely delete or anonymize the data in accordance with applicable laws.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Employing encryption for secure communication and data storage.
  • Engaging secure third-party processors who adhere to strict privacy standards.
  • Regularly reviewing and updating our security protocols to adapt to emerging threats.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18. If you believe we have collected such information, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access to your data and its use details.
  • Request rectification or erasure of inaccurate or incomplete data.
  • Restrict processing of your data under specific circumstances.
  • Portability of your data, allowing transfer to another controller.
  • Object to the processing of your data for legitimate interests.
  • File appeals or complaints with relevant supervisory authorities.
  • Withdraw consent at any time without affecting the lawfulness of previous processing.

To exercise these rights or for data-related inquiries, please reach out to our privacy team via email at [email protected] or through written correspondence to our registered address.

Changes to Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage users to review it periodically for the latest information.

Contact Information

For any questions, concerns, or requests regarding privacy, data protection, or unsubscribing from our communications, please contact us:

We value your trust in providing personal data to us, and we are committed to maintaining the highest standards of privacy protection.